Returns & Shipping
What is Smallbatch's return policy?
Returns & ReplacementsWe accept returns within 14 days of the purchase date for items purchased directly from our website. To request a return or replacement, please complete the form below with your product information. Our team will review your req
Does Smallbatch offer free shipping?
We offer fast and free shipping for orders over $49.00 within the contiguous United States (does not include Hawaii, Alaska, or US territories) ordered directly through our website. Unfortunately, at this time, we do not ship outside of the United St
What is the Smallbatch shipping policy?
Orders are processed within 1-2 business days (Mon-Fri). Standard delivery takes 2-5 business days. Unfortunately, we don't offer expedited shipping at this time. Shipping fees are calculated at checkout and are non-refundable unless there an error o
How do I start a return?
Our return policy allows returns for products purchased in the last 14 Days. If you'd like to proceed with a return, please email us at [email protected] with your order number and reason for return. Once your request is approved, you will rece
What is the Smallbatch cancellation policy?
We cannot guarantee the ability to cancel an order.
Does Smallbatch offer subscriptions or auto-ship?
No. Smallbatch does not offer any subscriptions or auto-ship options at this time.
Where does Smallbatch freeze-dried dog & cat food ship from?
Products purchased directly from our website ship from our partner facilities in the US. Warehouse locations can vary depending on the final destination.