Returns & Shipping
What is Smallbatch's return policy?
Returns are accepted within 14 days of purchase. Our team will review your return request and follow up with you.
Does Smallbatch offer free shipping?
We offer fast and free shipping for orders over $49.00 within the contiguous United States (does not include Hawaii, Alaska, or US territories) ordered directly through our website. Unfortunately, at this time, we do not ship outside of the United St
What is the Smallbatch shipping policy?
Orders are processed within 1-2 business days (Mon-Fri). Standard delivery takes 2-5 business days. Unfortunately, we don't offer expedited shipping at this time. Shipping fees are calculated at checkout and are non-refundable unless there an error o
How do I start a return?
Returns are accepted within 14 days of purchase. To request a return or refund for an order purchased directly from our website, email [email protected] with your order number and reason for the return. Our team will review your request and fol
What is the Smallbatch cancellation policy?
We cannot guarantee the ability to cancel an order.
Does Smallbatch offer subscriptions or auto-ship?
No. Smallbatch does not offer any subscriptions or auto-ship options at this time.
Where does Smallbatch freeze-dried dog & cat food ship from?
Products purchased directly from our website ship from our partner facilities in the US. Warehouse locations can vary depending on the final destination.