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smallbatchpets

Smallbatch product FAQs, customer support and brand information

Smallbatch Pets Help Center

How do I feed your food?

How much do I feed?

How much product is in the bag/box?

How should I thaw frozen food?

How long can I keep thawed food in the fridge?

How long can foods be left out for?

How do I transition to your foods?

How do I rotate different proteins?

Can I mix this food with kibble?

How much bone broth should I feed?

How do I use the Base Blends?

Can I use the freeze-dried foods dry?

How do I measure the crumbled freeze-dried sliders in the bottom of my bag?

How to Use Smallbatch

Does smallbatch only make raw foods?

What's the difference between patties and sliders?

Compare our Smallbites!

How much does your food cost?

How is the Lightly Cooked made?

Are your frozen foods out of stock?

What is the texture of your Lightly Cooked and Perfectly Cooked sliders?

What is the texture of the frozen raw foods?

What is the texture of the freeze-dried foods?

Which protein is best for transitioning to?

My frozen foods have a layer of frost on them. Are they still ok to use?

Which is best for my dog: freeze-dried, frozen raw or Lightly Cooked?

Can I freeze the bone broths into smaller portions?

General Product Questions

Where is Smallbatch made?

Where are your ingredients sourced from?

Who formulates your foods?

Does smallbatch have any safety protocols to ensure the food is safe to feed?

Do you use HPP on any of your products?

Is the cooked bone in the Lightly Cooked and Perfectly Cooked sliders safe to feed?

How are the fish treats sourced?

Is your fish oil wild caught?

Are your foods human grade?

Do you use Bacteriophages?

Can I cook your foods myself?

Are your meat ingredients non-GMO?

Are your proteins hormone free?

Are your proteins sourced without antibiotics?

Is your beef grass fed?

My pet got into the Fresh Pack inside a shelf stable product! Help!

Sourcing and Food Safety

Do your foods meet AAFCO nutrient requirements?

Can I get a more in-depth nutritional analysis of your products?

Does Smallbatch use synthetic vitamins?

Do you make a puppy-specific food?

Do you make kitten-specific foods?

Are your foods grain free?

Are your foods formulated to support Large Breed Puppies?

Is the Lightly Cooked for dogs a fully cooked food?

Do you make any kidney-friendly diets?

Is the Perfectly Cooked for cats a fully cooked food?

How many calories are in your foods?

How many calories per cup are in the Mealbites for Cats?

How many carbohydrates are in your foods?

Is there Taurine in your foods?

Why is the texture or color of my freeze-dried food different?

Do your Beef and Lamb recipes include any muscle meat?

What variety of squash do you use?

Are the Lightly Cooked foods frozen?

Can I feed the cat food to my dog?

Can I feed the dog food to my cat?

Is the shelf stable bone broth suitable for cats?

Why is the freeze-dried higher fat than the raw foods?

Which protein is best for allergies?

How much bone is used in your recipes?

How much organ meat is used in your recipes?

Why is Vitamin E Supplement included in your recipes?

Are the freeze-dried Small Bites formulated for puppies?

Recipe Information

Packaging Amendments and Updates - Fall 2025

Product Updates

Product FAQs and Updates

Can I order Smallbatch online?

Do you sell on Amazon?

Do you offer samples?

Can I speak to someone on the phone?

Are there any coupons, discounts or loyalty programs available?

Do you have an affiliate program or work with influencers?

Are you hiring?

Why aren't prices for frozen foods listed on the website?

General FAQs

2026 Pricing Update

Update on our Rabbit Supply - Sept. '25

Avian Influenza & Smallbatch’s Commitment to Quality – Updated Sept. 2025

Shelf Stable Bone Broth – Updated Recipe FAQ March 2026

News and Announcements

Order Management

What’s your return policy?

Do you offer free shipping?

What is your shipping policy?

How do I start a return?

What is your cancellation policy?

Returns & Shipping

Frequently asked questions about smallbatch products

Where to find news and updates about smallbatch products

All articles

Categories

Product FAQs and Updates

General FAQs

News and Announcements

Returns & Shipping