General FAQs
General questions about smallbatch
Can I order Smallbatch online?
Yes, you can order our shelf-stable products online. At this time, frozen products are not available for direct online purchase. However, you can order frozen items through one of our approved retailers. Please visit our store locator to find a retai
Do you sell on Amazon?
Yes! All of our freeze-dried foods and treats are available on Amazon. The only approved seller of smallbatch products on Amazon is Smallbatch Pets. Look for the seller information in the "Add to Cart" section on Amazon to confirm, see example below:
Do you offer samples?
While we are not equipped to send out samples directly, sometimes retailers have samples available. We recommend checking in with your local stores. Otherwise, per our guarantee, if your pet truly isn't a fan, you're welcome to return your bag to you
Can I speak to someone on the phone?
Unfortunately, no. As much as we love chatting with customers, our team is very small so digital communications are the most efficient way to help everyone in a timely manner. Please feel free to reach out to our live chat agent or via email: ask@sma
Are there any coupons, discounts or loyalty programs available?
We are on Astro!. Astro Loyalty is a program available to independent retailers to offer loyalty rewards and other exclusive promotions to their customers. Ask your retailer if they are participating in Astro. Our loyalty program applies to complete
Do you have an affiliate program or work with influencers?
While we don’t currently have our own affiliate program, you can earn commissions by promoting our products through Chewy’s affiliate program. We’re currently working on a small ambassador program! If you’re passionate about Smallbatch and want to ge
Are you hiring?
We are not actively hiring but feel free to follow us on LinkedIn for any future opportunities!
Why aren't prices for frozen foods listed on the website?
Because our frozen products are only available through local retailers, pricing can vary. Your store will have the most accurate pricing information but feel free to reach out to us at [email protected] for a better idea of pricing.