General FAQs
General questions about smallbatch
Where can I buy Smallbatch pet food online?
Smallbatch shelf-stable and freeze-dried products are available to order online. Frozen raw products are only available through local retailers. Use our Store Locator to find a store near you.
Is Smallbatch pet food available on Amazon or Chewy?
Yes, Smallbatch freeze-dried dog food, freeze-dried cat food, freeze-dried treats and shelf stable bone broths are all available on Amazon. Smallbatch Pets is the only authorized seller of our products on Amazon — always check the seller name in the
Can I get a sample of Smallbatch pet food before buying?
We don't offer direct samples, but some local pet retailers carry samples — it's worth calling your nearest store to ask. If you try a Smallbatch product and your pet isn't a fan, you can return the bag to your retailer for an exchange, store credit,
How do I contact Smallbatch customer support?
The best way to reach us is through live chat on our website, our contact form or by emailing us at [email protected]. Our team is small, so digital contact lets us help everyone as quickly as possible.
Does Smallbatch offer coupons, discounts or a loyalty program?
We don't run direct coupons or discount programs, but we do offer a loyalty program through participating independent pet retailers via Astro Loyalty — ask your local store if they're enrolled. The loyalty program applies to any size complete diet fo
Does Smallbatch have an affiliate or influencer program?
Yes, we have two ways to partner with us:. Affiliate Program — For partners who want to recommend Smallbatch to their audience and earn commissions. Apply through our affiliate program here. Creators Program — For pet lovers who enjoy sharing real-li
Is Smallbatch hiring?
We're not actively hiring right now. Follow us on LinkedIn for updates on future openings.
Why aren't Smallbatch frozen food prices listed online?
Smallbatch frozen raw products are sold exclusively through independent pet retailers, and pricing varies by store. Your local retailer will have the most accurate pricing — use our Store Locator to find one near you. You're also welcome to email us
What are Smallbatch's customer support hours?
Live Chat (Human Support)Monday–Thursday: 11:00 AM – 4:00 PM CST. Email SupportMonday–Friday. Emails received outside business hours will be answered the next business day — just make sure to include your email address if you reach out via chat. AI C