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Live Chat (Human Support) Monday&#x2013;Thursday: 11:00 AM &#x2013; 4:00 PM CSTEmail Support Monday&#x2013;Friday. Emails received outside business hours will be answered within 1-2 business days &#x2014; just make sure to include your email address if you reach out via chat so we can get back to you.AI Chat Available 24/7 for quick answers to common questions. These tickets are always reviewed by a human agent.Holiday Closures Our team observes the following holidays: New Year&apos;s Eve &amp; Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving &amp; the day after, Christmas Eve &amp; Day. We resume normal operations the following business day.

Live Chat (Human Support)Monday–Thursday: 11:00 AM – 4:00 PM CST. Email SupportMonday–Friday. Emails received outside business hours will be answered within 1-2 business days — just make sure to include your email address if you reach out via chat so

What are Smallbatch's customer support hours?

General FAQs

How do I transition my dog or cat to Smallbatch?

How should I thaw frozen dog or cat food?

How do I rehydrate freeze-dried dog or cat foods?

How long does thawed food last in the refrigerator?

How long can raw or cooked foods be left out at room temperature?

How do I rotate proteins in a raw or fresh food diet?

Can I mix Smallbatch with kibble?

How do I use Smallbatch Base Blends?

Can I serve Smallbatch freeze-dried food without rehydrating?

What do I do with crumbled freeze-dried sliders in the bottom of the bag?

Can I rehydrate Smallbatch freeze-dried foods ahead of time?

What is the best protein to start with when transitioning to Smallbatch raw or cooked foods?

Can I use Smallbatch as a meal topper instead of feeding it as a complete meal?

Lightly Cooked Sliders for Dogs: Feeding Guidelines

Frozen Raw Sliders and Patties for Dogs: Feeding Guidelines

Freeze-dried Smallbites for Dogs: Feeding Guidelines

Frozen Raw Sliders for Cats: Feeding Guidelines

Perfectly Cooked Sliders for Cats: Feeding Guidelines

Freeze-dried Mealbites for Cats: Feeding Guidelines

How much bone broth should I give my dog or cat per day?

Feeding Guidelines

How to Use Smallbatch

How many sliders are in the Smallbatch 14oz and 25oz freeze-dried bags?

How many sliders are in the Smallbatch 2lb bags?

How many sliders are in the Smallbatch 3lb bags?

How many sliders are in the Smallbatch 5lb bags?

How many sliders are in the Smallbatch 10lb boxes?

How many patties are in the Smallbatch 6lb bag?

How many patties are in the Smallbatch 18lb bulk box?

How many cups are in the Smallbatch freeze-dried Small Bites for dogs?

How many cups are in the Smallbatch freeze-dried Meal Bites for cats?

Smallbatch Package Sizes and Quantities

Does Smallbatch make more than just raw pet food?

What is the difference between Smallbatch patties and sliders?

What are Smallbatch Small Bites and how do they compare?

How much does Smallbatch pet food cost?

Are Smallbatch frozen foods out of stock?

Freeze-dried vs. frozen raw vs. Lightly Cooked dog food: which is best?

What is the difference between Smallbatch Base Blends and complete diets?

Smallbatch Overview and General Questions

Are Smallbatch pet food recipes AAFCO complete and balanced?

Where can I find detailed nutritional information for Smallbatch products?

Does Smallbatch pet food contain synthetic vitamins or mineral premixes?

Is Smallbatch pet food grain-free?

How many calories are in Smallbatch dog and cat food?

How many calories per cup are in Smallbatch Freeze-Dried Meal Bites for cats?

How many carbohydrates are in Smallbatch pet food recipes?

Does Smallbatch pet food contain taurine?

Do Smallbatch Beef and Lamb recipes include muscle meat?

Why is Smallbatch freeze-dried food higher in fat than frozen raw?

How much meat, bone and organ is in Smallbatch pet food recipes?

Why does Smallbatch pet food contain Vitamin E?

Who formulates Smallbatch pet food recipes?

Does Smallbatch pet food contain fillers or artificial preservatives?

Why does Smallbatch pet food use organ meat?

Does Smallbatch offer low-fat dog or cat food options?

How many calories are in Smallbatch freeze-dried Small Bites for dogs?

What are the probiotic benefits of Smallbatch Super Boosters?

Are the vegetables in Smallbatch raw pet food recipes cooked or raw?

Do I need to add supplements to Smallbatch complete diets?

Smallbatch Nutrition and Ingredients

Does Smallbatch make puppy food?

Does Smallbatch make kitten food?

Is Smallbatch pet food safe for large breed puppies?

Does Smallbatch offer kidney-friendly dog or cat food?

What is the best Smallbatch protein for dogs or cats with food allergies?

Are Smallbatch freeze-dried Small Bites safe for puppies?

Can I feed Smallbatch cat food to my dog, or dog food to my cat?

Is Smallbatch shelf-stable bone broth safe for cats?

Is Smallbatch pet food good for senior dogs and cats?

Is raw pet food safe for immunocompromised dogs or cats?

Is raw pet food safe for pregnant or nursing dogs and cats?

Does Smallbatch make bone broth for cats?

Life Stages And Pet Needs

Are Smallbatch Lightly Cooked and Perfectly Cooked recipes fully cooked?

Why does Smallbatch freeze-dried food look different from batch to batch?

Is Smallbatch Lightly Cooked dog food frozen or refrigerated?

What is the difference between freeze-dried and frozen raw pet food?

What is the shelf life of Smallbatch pet food?

Why does Smallbatch frozen raw food look grey or brown?

How is Smallbatch Lightly Cooked dog food and Perfectly Cooked cat food made?

What is the texture of Smallbatch pet food?

Why does Smallbatch frozen raw food have frost on it? Is it still safe?

Can I freeze Smallbatch bone broth into smaller portions?

Product Types and Formats

How do I feed Smallbatch Fish Skin Chews to my dog?

What is the difference between Smallbatch Salmon Chews and Dover Sole Chews?

What is Dover Sole?

How are Smallbatch Fish Skin Chews sourced?

Are Smallbatch Fish Skin Chews safe for puppies and small dogs?

Can cats eat Smallbatch Fish Skin Chews?

How often can I give my dog Smallbatch Fish Skin Chews?

How many chews are in a bag of Smallbatch Fish Skin Chews?

What is the texture of Smallbatch Fish Skin Chews and how long do they last?

What are the health benefits of Smallbatch Fish Skin Chews for dogs and cats?

Are Smallbatch Fish Skin Chews raw or dehydrated?

Fish Chew FAQs

What are Smallbatch freeze-dried Goat and Bison treats made of?

What are the benefits of Smallbatch freeze-dried Goat Heart treats for dogs and cats?

What are the benefits of Smallbatch Goat Liver and Bison Liver treats for dogs and cats?

Are Smallbatch Goat and Bison treats good for dogs and cats with food sensitivities?

How many calories are in Smallbatch Bison and Goat treats and how do I feed them?

Novel Treat FAQs: Bison and Goat

Product FAQs

Where does Smallbatch source its ingredients?

How are Smallbatch fish treats sourced?

Is Smallbatch fish oil from wild caught fish?

Are Smallbatch meat ingredients non-GMO?

Does Smallbatch use hormone-free meats?

Does Smallbatch use meats raised without antibiotics?

Is Smallbatch beef grass fed?

Is Smallbatch chicken free-range?

Are the fruits and vegetables in Smallbatch recipes organic?

Is Smallbatch pet food human-grade?

Where is Smallbatch pet food made?

Does Smallbatch pet food contain artificial preservatives, colors, or flavors?

Does Smallbatch pet food contain fillers or by-products?

Are the vitamins and minerals in Smallbatch recipes synthetic or naturally sourced?

How is the rabbit used in Smallbatch recipes sourced?

Is Smallbatch Pork parasite-free?

Ingredient Sourcing

What safety protocols does Smallbatch use to ensure pet food quality?

Does Smallbatch use HPP (High Pressure Processing)?

Are cooked bones in Smallbatch Lightly Cooked and Perfectly Cooked recipes safe for pets?

Does Smallbatch use bacteriophages in its pet food?

How does freeze-drying work, and does it preserve nutrients?

Can I cook Smallbatch raw pet food at home?

Are the fresh packs in Smallbatch pet food safe?

Is raw pet food safe for households with children or immunocompromised individuals?

Is raw pet food riskier than kibble for bacteria?

How should I safely handle Smallbatch raw pet food at home?

Has Smallbatch pet food ever been recalled?

Food Safety and Processing

Sourcing and Food Safety

Where can I buy Smallbatch pet food online?

Is Smallbatch pet food available on Amazon or Chewy?

Can I get a sample of Smallbatch pet food before buying?

How do I contact Smallbatch customer support?

Does Smallbatch offer coupons, discounts or a loyalty program?

Does Smallbatch have an affiliate or influencer program?

Is Smallbatch hiring?

Why aren't Smallbatch frozen food prices listed online?

Is Smallbatch packaging recyclable?

Update on our Rabbit Supply - August 11, 2026

2026 Pricing Update - March 1, 2026

Avian Influenza & Smallbatch’s Commitment to Quality – September 1, 2025

Smallbatch Raw, Lightly Cooked & Freeze-Dried Dog Food Recipe Improvements — Summer 2026

Smallbatch Raw and Freeze-dried Cat Food Recipe Improvements - Fall 2026

Why did Smallbatch frozen and freeze-dried raw feeding guidelines change?

Why does Smallbatch now use Redmond Real Sea Salt?

What kind of egg yolk is used, how much is added and how is it sourced?

Is the taurine in Smallbatch Rabbit cat food synthetic?

Why is egg yolk included in the Duck recipe for cats now?

Where does Smallbatch source its taurine from?

Was the Rabbit recipe for cats nutritionally deficient before taurine was added?

What are Smallbatch's customer support hours?Updated a month ago