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Live Chat (Human Support) Monday&#x2013;Thursday: 11:00 AM &#x2013; 4:00 PM CSTEmail Support Monday&#x2013;Friday. Emails received outside business hours will be answered the next business day &#x2014; just make sure to include your email address if you reach out via chat.AI Chat Available 24/7 for quick answers to common questions.Holiday Closures Our team observes the following holidays: New Year&apos;s Eve &amp; Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving &amp; the day after, Christmas Eve &amp; Day. We resume normal operations the following business day.

Live Chat (Human Support)Monday–Thursday: 11:00 AM – 4:00 PM CST. Email SupportMonday–Friday. Emails received outside business hours will be answered the next business day — just make sure to include your email address if you reach out via chat. AI C

What are Smallbatch's customer support hours?

General FAQs

How much do I feed?

How do I transition to your foods?

How should I thaw frozen food?

How do I rehydrate freeze-dried foods?

How long can I keep thawed food in the fridge?

How long can foods be left out for?

How do I rotate different proteins?

Can I mix this food with kibble?

How much bone broth should I feed?

How do I use the Base Blends?

Can I use the freeze-dried foods dry?

How do I measure the crumbled freeze-dried sliders in the bottom of my bag?

Can I freeze the bone broths into smaller portions?

Can I rehydrate freeze-dried foods ahead of time?

Which protein is best for transitioning to Smallbatch?

How to Use Smallbatch

How many sliders are in the 14oz and 25oz freeze-dried bags?

How many sliders are in the 2lb bags?

How many sliders are in the 3lb bags?

How many sliders are in the 5lb bags?

How many sliders are in the 10lb boxes?

How many patties are in the 6lb bag?

How many patties are in the 18lb bulk box?

How many cups are in the freeze-dried Small Bites for dogs?

How many cups are in the freeze-dried Meal Bites for cats?

How much is in the bag/box?

Does smallbatch only make raw foods?

What's the difference between patties and sliders?

Compare our Smallbites!

How much does your food cost?

Are your frozen foods out of stock?

Which is best for my dog: freeze-dried, frozen raw or Lightly Cooked?

General Product Questions

Packaging Amendments and Updates - Fall 2025

Recipe Improvements Raw and Lightly Cooked for Dogs - 2026

Why did the frozen raw feeding guidelines change?

Redmond Real Sea Salt FAQS

Product Updates

Do your foods meet AAFCO nutrient requirements?

Can I get a more in-depth nutritional analysis of your products?

Does Smallbatch use synthetic vitamins?

Are your foods grain free?

How many calories are in your foods?

How many calories per cup are in the Mealbites for Cats?

How many carbohydrates are in your foods?

Is there Taurine in your foods?

Do your Beef and Lamb recipes include any muscle meat?

What variety of squash do you use?

Why is the freeze-dried higher fat than the raw foods?

How much bone is used in your recipes?

How much organ meat is used in your recipes?

Why is Vitamin E Supplement included in your recipes?

Who formulates your foods?

Do your recipes contain any fillers or artificial preservatives?

Why do your foods contain organ meats?

Do you have any low-fat recipes?

Nutrition and Ingredients

Do you make a puppy-specific food?

Do you make kitten-specific foods?

Are your foods formulated to support Large Breed Puppies?

Do you make any kidney-friendly diets?

Which protein is best for allergies?

Are the freeze-dried Small Bites formulated for puppies?

Can I feed the cat food to my dog?

Can I feed the dog food to my cat?

Is the shelf stable bone broth suitable for cats?

Can I feed Smallbatch to my senior dog or cat?

Can I feed raw to my immunocompromised pet?

Can I feed raw to a pregnant or nursing pet?

Life Stages And Pet Needs

Is the Lightly Cooked for dogs a fully cooked food?

Is the Perfectly Cooked for cats a fully cooked food?

Why is the texture or color of my freeze-dried food different?

Are the Lightly Cooked foods frozen?

What is the difference between freeze-dried and frozen raw?

What is the shelf-life of the freeze-dried foods and treats?

What is the shelf life of the frozen foods?

Why does my frozen food like grey or brown?

How is the Lightly Cooked made?

What is the texture of your Lightly Cooked and Perfectly Cooked sliders?

What is the texture of the frozen raw foods?

What is the texture of the freeze-dried foods?

My frozen foods have a layer of frost on them. Are they still ok to use?

Product Types and Formats

How do I feed the Fish Skin Chews?

What's the difference between Salmon Chews and Dover Sole Chews?

What is Dover Sole?

How are the fish skins sourced?

Can I feed the Fish Skin Chews to my puppy?

Can cats eat the Fish Skin Chews?

How often can I feed the Fish Skin Chews?

How many Fish Skin Chews are in the bag?

Are the Fish Skin Chews hard or soft?

How long do the Fish Skin Chews last?

What size pet are the Fish Skin Chews for?

Are the Fish Skin Chews easy to digest?

What are the benefits of feeding Fish Skin Chews?

Are the Fish Skin Chews raw?

NEW Fish Chew FAQs

What are freeze-dried Goat Hearts made of?

Why should I feed Goat Hearts to my dog or cat?

Are Goat Hearts good for pets with sensitivities?

How many calories are in Goat Heart treats, and how should I portion them?

What's in Freeze-dried Goat Livers?

What are the benefits of feeding Goat Liver to my dog or cat?

How many calories are in the Goat Livers and how should I portion them?

What's in freeze-dried Bison Livers?

What makes Bison Liver unique?

How many calories are in the Bison Liver treats and how do I poriton them?

NEW Novel Treat (Bison, Goat) FAQs

Product FAQs and Updates

Where is Smallbatch made?

Are your foods human grade?

Where are your ingredients sourced from?

How are the fish treats sourced?

Is your fish oil wild caught?

Are your meat ingredients non-GMO?

Are your proteins hormone free?

Are your proteins sourced without antibiotics?

Is your beef grass fed?

Are your fruits and vegetables organic?

Are the chickens used in your foods free-range?

Ingredient Sourcing

Does smallbatch have any safety protocols to ensure the food is safe to feed?

Do you use HPP on any of your products?

Is the cooked bone in the Lightly Cooked and Perfectly Cooked sliders safe to feed?

What are Smallbatch's customer support hours?Updated 3 days ago